Quality Analyst
- Sagility Expired
- Full Time
This job ad was removed 3 days ago.
Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Quality AnalystJob Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
- Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
- Completes established monitoring objectives in accordance with applicable SOP?s.
- Provides written and oral feedback to the Reps on all calls monitored.
- Completes daily statistical reports and spreadsheets according to standard procedure.
- Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
- Attends monthly department meetings to calibrate monitoring measurements.
- Notifies management immediately of serious infractions in a Customer Service Representative?s call quality.
- Follows all client SOP?s and applicable work-related guidance documents.
- Responsibilities may include taking Supervisory calls and escalations
Skills/experience needed to be successful:
- High School Diploma or GED
- Demonstrated written and verbal communication skills
- Excellent time management skills
- Must be detail oriented
- Basic knowledge of PC applications for word processing, spreadsheet, etc
- Six months ? 1 year experience with call center or related field
Salary: $16.00 hourly
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Location:
Work@Home USAUnited States of America Apply For This Job BackSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Quality AnalystJob Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
- Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
- Completes established monitoring objectives in accordance with applicable SOP?s.
- Provides written and oral feedback to the Reps on all calls monitored.
- Completes daily statistical reports and spreadsheets according to standard procedure.
- Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
- Attends monthly department meetings to calibrate monitoring measurements.
- Notifies management immediately of serious infractions in a Customer Service Representative?s call quality.
- Follows all client SOP?s and applicable work-related guidance documents.
- Responsibilities may include taking Supervisory calls and escalations
Skills/experience needed to be successful:
- High School Diploma or GED
- Demonstrated written and verbal communication skills
- Excellent time management skills
- Must be detail oriented
- Basic knowledge of PC applications for word processing, spreadsheet, etc
- Six months ? 1 year experience with call center or related field
Salary: $16.00 hourly
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Location:
Work@Home USAUnited States of America Apply For This Job BackWant to find more Radiology opportunities?
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