Network Technician (Associate Senior)

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Summary

The Telecom Network Technician (Associate – Senior) is the technical expert on multiple telecommunication protocols (microwave, fiber, two-way radio, various wireless networks, etc.) and is responsible for ensuring that the network is performing at optimum capacity. The Telecom Network Technician (Associate – Senior) may work independently or under the supervision of a higher-ranking Network Technician, usually a Senior, Lead or Specialist. A resource in this role has general to deep knowledge of telecom design standards, applicable regulations (e.g. FAA/FCC and NERC CIP), and processes and procedures related to this Telecom Network Technician Senior position. Technical certifications may be required depending on the specifics of this role.

We are considering applicants with multiple experience levels. Please view all details related to responsibilities, education, and experience for each level of consideration. This role will be on-site 5 days a week.

Key Roles & Responsibilities

• Develop, implement, monitor, troubleshoot, and recommend changes to various field network solutions
• Keep abreast of technology changes, evaluate and recommend network components, and develop documentation and installation standards for these components
• Participate in both project and maintenance work related to the implementation of new and troubleshooting of existing telecommunication systems
• Work with vendors and service providers in order to assist in the diagnosis and resolution of network problems
• Develop, digitize, and update system and procedure documentation for all network systems and infrastructure
• Work in partnership with engineering, project management, and other technician groups across Oncor to implement communications solutions
• Plan and implement changes to the transport network while ensuring adherence to all change management policies and procedures
• Strive to resolve all problems efficiently and to identify the root cause of every problem
• Coordinate all planned outages
• Communicate with verbal and written status reports as required
• Perform end-to-end analysis on the transport network using various monitoring and management tools
• With or without supervision depending on level, provide support for at least one major system (fiber optics, circuits, Advanced Metering System (AMS), microwave, two-way radio, field area network (FAN), Distribution Automation (DA), MPLS network, etc.) and secondary support on multiple minor systems; mentors junior technicians on these systems and tools as appropriate
• Adhere to safe work practices to support the goal of no reportable accidents within the Technology department
• Be on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
• Perform other duties as required

Skills

• General knowledge of telecommunications network design and architecture, various telecom / network equipment technologies, standards and regulatory requirements, and general technology system and process knowledge
• Strong computer skills including Microsoft Office applications, Word, PowerPoint, Excel, Outlook, SharePoint, and Internet/Intranet applications
• Excellent organizational, communication and interpersonal skills
• Demonstrated ability to interface effectively with internal and external stakeholders at all levels
• Demonstrated ability to effectively prioritize and work in a fast-paced, changing environment

Education and Experience

• High school diploma, GED, or equivalent is required
• Bachelor’s or associate degree in electrical engineering technology, Technology, Engineering, or another related field is encouraged to apply
• Associate Level: 1-2 years of experience in a Technology, Telecom or Utility related role is required
• Technician Level : 2-4 years of experience in the Associate Technician role or in a Technology, Telecom, or Utility related role is encouraged to apply
• Senior Level: 2-4 years’ experience in the Technician role or 4-6 years in a Technology, Telecom, or Utility related role is encouraged to apply

Measures of Success

• Meets Technology Smart Grid Communication and Controls’ capability goals as it pertains to telecommunication / network system reliability and performance
• The Network Technician (Associate – Senior) will be accountable for timely resolution of equipment outages
• The Network Technician (Associate – Senior) will be accountable for timely completion of project tasks as well as annual maintenance in their assigned area and technology
• The Network Technician (Associate – Senior) will be accountable for ensuring adherence to change management and compliance processes in all field activities
• Completes designated tasks for the Technician role around access requirements, network configuration, cabling, training and development, testing equipment and troubleshooting, regulatory requirements, power, safety, software and tools, Telecom concepts, leadership, and fiber and radio frequency equipment; complexity, level and mastery of tasks depends on the resource’s level of skill and experience

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program
• Competitive health and welfare benefits (medical, dental, vision, life insurance)
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources
• 401k with dollar-for-dollar company match up to 6%
• 401k match with student debt program
• Cash balance pension plan
• Adoption Assistance
• Mental health resources
• Employee resource groups
• Tuition reimbursement
• Competitive vacation, 10 company holidays and 2 personal holidays
• Paid parental leave
• Salary continuation for up to 6 months for approved employee illness or injury
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.