Technical Support - Mammography Equipment

at FUJIFILM in Boise, Idaho, United States

Position Overview

The Spec I, Ntl Tech Support MG position is intended to provide technical assistance, primarily by telephone and on-site visits, to personnel on all HCUS Mammography (MG) and Womens Health products. This is the first-level national technical support engineer position in the company.

Company Overview

At FUJIFILM Healthcare Americas Corporation, were on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing ( NDT ) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit:

Job Description

Duties and Responsibilities

+ Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits.

+ Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. Adheres to a 15-minute response time to returning service calls.

+ Supports the sales and marketing teams with promoting the product(s).

+ Prepares and disseminate information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products.

+ Approves FDA -2579 submissions for MG installations or certified component replacements.

+ Assist with training classes under the direction and support of senior technical support team members.

+ Helps roll out new MG products by participating in installations as needed. Continuously works with the installation team to improve processes and customer experience.

+ Assists with field service work as company needs dictate.

+ Maintains excellent